WiFi 6 is Out And It is Way Faster than the Predecessor

WiFi 6 is Out And It is Way Faster than the Predecessor

The new generation of Wi-Fi has been introduced by The Wi-Fi Alliance, an International organization to oversee Wi-Fi standards has officially started certification program. It will boost the internet speed from 3.5 Gbps to 9.6 Gbps.

Wi-Fi would be helpful in crowded places, nowadays one person has multiple devices and sometimes dozens of devices get connected to one router and take down the internet speed. Kevin Robinson, marketing leader for the Wi-Fi Alliance says, “The home scenario today looks like the dense deployment of yesterday”. According to the numbers given by the company, it will increase the speed to 9.6 Gbps from 3.5 Gbps. But since we would not get this much bigger connection at home, what really matters that the improvisation in hardware will help us to get more speed than we usually do.

The manufacturing companies already have the technology in their latest devices but from now on they will be able to advertise it after getting certification from The Wi-Fi Alliance. The new Wi-Fi 6 has many changes in the hardware and some new tools so old devices would not be able to get this.

New router supporting Wi-Fi 6 are already available in the market by TP-Link. It will come in a pack of two and will be expensive with the cost of $349.99. To get the fast speed, you will need both router and mobile or any other device supporting Wi-Fi 6.

In the announcement by The Wi-Fi Alliance, it says that Samsung Galaxy Note 10 will be the first device in the market with Wi-Fi 6 certification by their organization. Apple is also a member of The Wi-Fi Alliance organization but apparently it has not certified any of its devices with the Alliance for years. The new iPhone 11 series also supports the Wi-Fi 6 and if it is not certified, it has raised many attention that would it work perfectly without any flaw.

This is the first Alliance has named the Wi-Fi technology a version number, before this they used to name it differently like 802.11ac. This time it was supposed to be named 802.11ac but instead they named it Wi-Fi 6.

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Jazz Becomes First Pakistani Telecom Operator To Provide WhatsApp Self-Care Services

Jazz Becomes First Pakistani Telecom Operator To Provide WhatsApp Self-Care Services

In an industry first move, Jazz, Pakistan’s leading digital communications company, has started offering its post-paid subscribers a self-care service window on WhatsApp, the world’s most-used messenger app.

Under this partnership, WhatsApp will act as a self-service portal for Jazz users where either the customer can send a message to the Jazz WhatsApp number or vice versa.

Jazz postpaid customers can send “Hi” to 0300-3008000 to connect with Jazz WhatsApp channel. On connecting to the channel, customers will be able to pay their bills, get last generated invoice and view their billing information along with support FAQs. All conversations during this time will be completely free of charge.

Talking about this industry first move, Sadia Khuram, Chief Customer Experience Officer (CCEO) at Jazz said,

"In keeping with evolving habits of our customers in the digital space, Jazz is committed to providing friction-free and effortless services to its customers, and is proud to announce the launch of WhatsApp as a social support channel for its valued customers".

In the first phase of the launch, this channel will provide self-service options to its postpaid customers, who will now be able to get their billing information, pull invoices & make payments using a simple menu. Going forward, the ambition is to grow this into a full-fledged conversational channel and extend it to pre-paid customers as well.

She continued,

"As customers increasingly inhabit the world of WhatsApp and their preference is moving from ‘traditional call center care’ to ‘social care’ models, Jazz will continue to be responsive to its customers’ needs for easy, fast and convenient care channels".

“We are happy to help Jazz enhance their customer experience by enabling their post-paid users an improved interaction with the operator through their preferred chat app. We aim to create innovative solutions that continuously enhance services our clients and partners provide and are thrilled that Jazz recognized this as an opportunity to upgrade their customer care and prove their position as a market leader in Pakistan,” said Dino Ibrahimović, Managing Director Infobip MENA.

With 1.5 billion global users, WhatsApp is the most used messaging app in the world with its popularity growing day by day in Pakistan, where it is the top instant messaging app. This partnership with Jazz is via WhatsApp’s local partner Infobip, which operates one of the world’s leading proprietary messaging and communications platforms, designed to connect mobile network operators with enterprises.

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